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SHIPPING & RETURNS:

Shipping & Delivery

Depending on the item that you purchase, we offer four different delivery options (Please contact us for shipping outside of the continental United States):

• Many items, including unassembled items (these items are clearly stated as unassembled), ship via UPS. Please allow up to 5 days for delivery.

• Larger or heavier items are shipped with our home delivery partner. We offer "standard" delivery and "white glove" delivery on these items. These deliveries are performed within 3-5 days once the item is ready to ship:

Standard Home Delivery:

• With standard delivery, you will be contacted to set up a delivery appointment so you can enjoy the most efficient use of your time. Our delivery partner will contact you to schedule the delivery date, as well as confirm the delivery address within 48 hours of the product shipping. Your product will be delivered by a professional driver that will place your product to the nearest location on your property that allows for protection from the elements, protection from theft, and that will not require lifting without an additional person. With this delivery option, the professional driver may not be able to carry your product in your house or up/down a flight of stairs. This is service is comparable to UPS ground, but with larger or heavier items.

White Glove Delivery:

• With white glove delivery, you will be contacted to set up a delivery appointment in the same manner and with the same precision as our Standard Home Delivery. Our delivery partner will place the product in an area identified by the customer inside or outside of the house (or other building). This service also includes removing the product from the packing material and disposing of the packing material. This service does not provide any assembly services.


• Please allow 4-6 weeks for delivery for items that ship direct from the manufacturer. These items are clearly identified as a direct-from-manufacturer item. Items that are in stock usually ship out the day of the order.

FedEx Freight:

This service is provided for our very large or heavy items, such as swingsets. Because FedEx uses one driver, the customer must be able to assist the driver with any oversized boxes. For FedEx freight shipments, the company will contact you to schedule a delivery.

Warranty

• If any item breaks during shipping or assembly, we will replace it at no extra cost.

• If you are unhappy with the quality of any certain part it will be replaced/exchanged at no charge.

Return Policy

• Check all merchandise for shipping damage immediately

• Items will only be accepted back in original condition and original packaging.

• All returns must first be authorized with Discount Woodworks.

• For any non-defective merchandise, shipping costs are non-refundable is the responsibility of the customer. Discount Woodworks will schedule a pick-up if the item is too large to be shipped via UPS.